Refund policy

Trash Panda Gear Return & Refund Policy

We want you to be happy with your Trash Panda Gear purchase. If there is a problem with your order, please contact us and we will do our best to make it right.

Returns
Return requests must be made within 30 days of delivery. To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition.

Please contact Trash Panda Gear before sending any item back. Items returned without first requesting a return may not be accepted.

Incorrect Size or Change of Mind
Customers are responsible for reviewing the sizing information before ordering. If you order the wrong size or decide you no longer want an item, approved returns may be accepted if the item meets the return conditions above. Return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number and clear photos of the problem. If the issue is confirmed, we will work with you on a replacement or refund at no additional cost.

Exchanges
The easiest way to exchange an item is to contact us first. Depending on the situation, we may ask you to return the original item and place a new order for the replacement size or style.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process the refund.

Original shipping charges are generally non-refundable unless the order was damaged, defective, or incorrect due to an error on our part.

Non-Returnable Items
Personalized or custom-made items, gift cards, and items that have been worn, washed, altered, or damaged after delivery cannot be returned unless they arrived defective or incorrect.

Contact Us
To request a return or report an order problem, please use the Contact Us page on our website and include your order number.